Q: My prescription refills have run out, can Planned Parenthood renew them for me without me having to come in?

A: This is possible in some instances. Please call your Health Center for specific information.

Q: I need to start my pills tomorrow, can you overnight pills to me?

A: We do not use any overnight shipping methods, and we cannot guarantee you will receive your pills in 24 hours via US Mail. Therefore, you may want to visit one of our Health Centers instead.

Q: How much do I pay for pills if I usually pay nothing or a discounted fee?

A: We will charge you what you are generally charged for birth control pills plus a $4.00 shipping and handling fee.

Q: Can I order NuvaRing online?

A: No. Organon products, including the NuvaRing, Desogen and Cyclessa, are no longer available for purchase online, so please visit one of our Health Centers to purchase refills of those products.

Q: Can I order Emergency Contraception (EC, Plan B, the morning-after pill) online?

A: Emergency Contraception is now available over-the-counter to those 18 and over, if you visit one of our Health Centers in-person and show a photo ID. It is also available by prescription, with no age restriction. If you have a current prescription on file with us for EC, you may order this product online. Due to shipping restrictions, we cannot guarantee receipt for emergency use. It is only appropriate to purchase EC through this website to keep on hand in case of unprotected sex and it is only effective if taken within 5 days, however it is most effective if taken within the first 24 hours. You should not take EC if there is a chance you are already pregnant.

Shipping Questions

Q: How much does shipping cost? Does the amount depend on what I purchase?

A: We charge a $4.00 shipping and handling fee whether you purchase one or several products.

Q: How can I expect my items to be packaged? Will the return label identify the package as being from Planned Parenthood?

A: Your items will be shipped in plain, brown packaging, and Planned Parenthood will not be identified.

Q: What postal carrier do you use to ship products to customers?

A: We use US Mail only.

Q: Can you deliver to a P.O. box address?

A: Yes.

Q: Will I be required to sign for the package?

A: No.

Security Questions

Q: Is my credit card information secure on your website?

A: Yes. We use special software, which encrypts credit card and other order information.

Q: Who has access to my credit card information at Planned Parenthood once I place my order? Does this information get placed in my file?

A: The only people with access to your credit card information are the Planned Parenthood staff who process your order, just as if you used your credit card in a Health Center. Your credit card information is not added to your file.

General Questions

Q: Can I order from ppshoponline.com any time of day?

A: Yes. The site is available for your convenience 24 hours a day, 7 days a week. Orders placed after 3pm or over the weekend will be processed the next business day.

Q: How long will it take for me to receive my order once I submit it online?

A: We will mail your order the following business day. Please allow a week's delivery just to be safe.

Q: What if I want to make changes to my order after I have added a product to my shopping basket?

A: You may use the "Modify Basket" button located at the bottom of the shopping basket page to change the quantity of products or to delete product from your basket.

Q: What if I want to change my order once I've submitted it on your website?

A: Please call the Ann Arbor Health Center at (800) 638-0540, or (734) 973-0710, to cancel or make changes to an order that you have already submitted online. Please be prepared to refer to your order number given to you at the end of your online shopping transaction.

Q: If I use my credit card to order from ppshoponline.com, what will appear on my credit card statement?

A: Depending on the type of credit card you have, it may appear as either "PPMMA-Ann Arbor" or "Planned Parenthood".

Q: Will I be sent solicitation emails if I use your website?

A: No

Q: Do I need to be a Planned Parenthood Mid and South Michigan patient to order condoms and lubricant?

A: No. We would be happy to fill your needs for these products even if you have never been a PPMSM patient.

Q: What methods of payment do you accept?

A: We only accept Visa, Master Card, and Discover credit cards for online orders. However, you can pay by check if you mail it to us with the Offline Order form offered to you at the end of your shopping session.